Return & Refund Policy

Thanks for shopping at Collectovan. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.

As with any shopping experience, there are terms and conditions that apply to transactions at Collectovan. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at Collectovan, you agree to the terms set forth below along with  Policy.

If there’s something wrong as a part of manufacturing with the product you bought, or if you are not happy with it, you will not be able to issue a refund for your item. Also, please note that product conditions are specified clearly in the Short or Long Description. So, please ensure before purchasing that you read them properly.

Refunds

We at Collectovan serve our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects and packaged with utmost care. We do this to ensure that you fall in love with our products. Hence, we ensure that the condition and other details of the products are specified in the Product Description space.

Sadly, there are times when we may not have the product(s) that you choose in stock, or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you don't have to worry unnecessarily about your order. If you have purchased via Online payment (not Cash on Delivery), then you will be refunded once our team confirms your request.

We carry out thorough quality check before processing the ordered item. We take utmost care while packing the product. At the same time we ensure that the packing is good such that the items won’t get damaged during transit. Please note that Collectovan is not liable for damages that are caused to the items during transit or transportation.

Additionally, Collectovan doesn't take responsibility of any loss in transit. If the selected shipping agency has misplaced your box, Collectovan will not be responsible for the same. Once Collectovan ships the customers product and updates the Airway Bill number in the Order section, the ownership is transferred to the customer and henceforth it is the responsibility of the Customer to followup on the same with the Shipping agency if need be.

We follow certain policies to ensure transparency, efficiency and quality customer care:

  -We DO NOT allow returns on sold products - online or in retail outlets.

  -We DO NOT accept returned goods.

  -Refunds are NOT given for any purchases made - be they online or in retail store.

  -We DO NOT accept exchange requests of our products.

  -We DO NOT cover Damage or Loss in Transit for any products once the sale is made and shipping is updated.