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As a Consumer, you must read the Terms & Conditions of the Vendor you are buying from on their respective Store Page. Kindly note that Collectovan is a non-refundable Store and will not accept returns or refund, whatever be the situation unless the issue is at our end. All products are packed under CCTV supervision. Collectovan will also not cover any Damage or Lost in Transit scenarios. If such a case arise, Collectovan should not be held responsible.