Frequently Asked Question
Delivery is based purely on the weight of the final box containing the items in your order. We have shipping cost thresholds by weight of ordered items and by location of collector.
We accept most of the channels of payment used within India. COD service is not offered by Collectovan India and would not be offered anytime in the future.
You can pay using your Debit Card, Credit Card, Net Banking or UPI. We accept VISA, Mastercard & American Express.
Usually we ship within 24 hours from the Order date except for products on Pre-Order. From the time of dispatch, it would take 1 day to 4 days to get delivered depending on the collector’s location.
As secure as your Bank Account. We don’t share your data with any Third Party vendors or publishers. Your financial login information do not bypass our gateway but of Razorpay. We do not receive or hold any of your payment details with us.
Once you order, we take special care in packaging your collectibles and ship them out within 24 hours. Sometimes, due to unforeseen circumstances, there can be a delay but you would be notified in advance of the same.
Of course you do. We are a Private Limited Company and as per the Income Tax Act, we provide digital Invoices to all our Collectors purchasing at Collectovan India.
No. We strictly recommend our collectors to open the package we shipped while recording the same using your phone camera as a proof. Since we deal with collectible items which are new and old, we always mention the condition of the item on the Product Page. Product Photos also shows the condition of the item. So, if there is no video recording of the package being opened and item condition not matching the description, we will not accept any return or take responsibility of the same. Also, damage in transit is not the responsibility of Collectovan India, however, we have partnered with the best shipping agent for smooth and trusted delivery service.
For the simple reason that Collectors be kind to others and not hoard any rear item. We do randomly scan for duplicate accounts being created to breach protocol. If someone is found to have two accounts, we ban the collector from any future purchases.